1xbet Privacy Policy

• Personal data collected
  • Identification and contact details: name, date of birth, nationality, address, email, phone number.
  • Account and profile data: username, preferences, settings, responsible gaming limits.
  • Verification data: identity document images, proof of address, selfies for liveness/age checks where required.
  • Transactional data: deposits, withdrawals, payment method tokens, billing records.
  • Technical and usage data: IP address, device identifiers, browser and OS, app version, log files, interaction data, approximate location.
  • Risk, compliance, and security data: fraud signals, sanctions screening results, AML/CFT assessments.
  • Communications: support tickets, chat records, call recordings where permitted by law, marketing preferences.
• Why information is collected
  • To provide online services, operate accounts, and complete transactions.
  • To verify identity and age, prevent fraud, and ensure platform security.
  • To comply with legal duties, including anti-money laundering, counter-terrorist financing, sanctions, tax, and dispute handling.
  • To improve websites and apps, perform analytics, and personalize user experience.
  • To manage marketing based on user choices and consent.
• Protection measures
  • Encryption in transit and at rest, tokenization of payment data, and strict access controls.
  • Role-based permissions, multi-factor authentication for administrators, and audit logging.
  • Network monitoring, vulnerability management, and regular security testing.
  • Vendor due diligence and contracts imposing confidentiality and data protection obligations.
  • Data minimization, retention limits, and secure destruction procedures.
  • Incident response and breach notification processes aligned to applicable law.
• User rights
  • Access, correction, deletion, restriction, and objection as provided by law.
  • Portability where technically feasible and legally required.
  • Withdrawal of consent without affecting prior lawful processing.
  • Complaint to the competent authority in Vietnam (Ministry of Public Security) where applicable.
• Compliance in Vietnam This Policy aligns with Decree No. 13/2023/ND-CP on Personal Data Protection, the Law on Cybersecurity 2018, the Law on Cyberinformation Security 2015, and other relevant regulations, including anti-money laundering requirements.

• Core uses
  • Account creation, authentication, and account management.
  • Processing deposits, withdrawals, and payment reconciliation.
  • Customer support and dispute resolution.
  • Security monitoring, fraud prevention, integrity checks, and risk management.
  • Service analytics, quality improvement, and personalization of content and settings.
  • Marketing communications based on consent and preference management.
  • Legal and regulatory compliance, including AML/CFT and sanctions screening.
• Lawful bases for processing
  • Contract: to provide requested services and honor the user agreement.
  • Consent: for marketing, cookies beyond strictly necessary, and certain verification steps.
  • Legal obligation: AML/CFT, tax, accounting, and mandatory reporting.
  • Legitimate interests: platform security, service improvement, and prevention of misuse, balanced against user rights.

Processing is carried out lawfully, fairly, and transparently. Only the minimum information needed for each purpose is collected and retained for no longer than necessary.

• How to access and update
  • Users can review or update profile information in Account Settings where available.
  • A data access request may be submitted through the Help Center or customer support channel indicated on the website or app.
• Correction and deletion
  • Incorrect or incomplete data can be corrected on request after identity verification.
  • Deletion can be requested; certain records must be retained for legal reasons (for example, AML/CFT, transaction history, and security logs) for a period required by law.
• Process
  • The platform may request proof of identity to protect accounts and data.
  • A response is provided within a reasonable period permitted by law. Complex requests may take longer; users are informed of any extension.
• Security checks and payments By using 1xbet, users consent to security checks and the processing of payment information by authorized payment providers for verification, risk control, and transaction execution.

• Access to services is restricted to individuals aged 18 and above. Users must confirm legal age before registration and may be asked to provide documents for verification.
• Automated systems cannot confirm age beyond reasonable checks. Reliable verification usually requires identity documents.
• If a parent or guardian believes a minor has provided personal data, a request for deletion can be submitted through customer support. Identifying details may be required to locate and remove the minor’s information.

• Personal data may be processed in other countries where 1xbet partners or service providers operate, including cloud hosting, analytics, KYC/AML, and payments.
• Using the site constitutes consent to cross-border transfers subject to applicable safeguards.
• Safeguards include contractual protections, security controls, and confidentiality obligations for recipients. Where Vietnam regulations require, a transfer impact assessment and notifications are maintained, and a local copy of certain data may be stored.

• A legal disclaimer may clarify or limit how certain rules in this Policy apply in specific circumstances, in line with applicable law.
• The disclaimer applies once the user accepts the Policy by signature, online acceptance, or accession as part of the user agreement.
• Nothing in this Policy limits rights granted by mandatory law. If any provision conflicts with applicable regulations, the law prevails to the extent of the conflict.

• Definition and purposes
  • Cookies are small files stored on devices that help remember user settings and improve performance.
  • They are used for statistics, behavior analysis, personalization, and site improvement.
• Types
  • Essential cookies for core functions.
  • Preference cookies for settings.
  • Analytics cookies for usage statistics and service enhancement.
  • Advertising cookies to manage frequency and relevance, subject to consent.
• Retention and control
  • Cookies are generally retained for up to 1 year, unless a shorter or longer period is required for a specific purpose disclosed in the cookie banner.
  • Users can manage or delete cookies via browser or device settings. Some functions may not work if essential cookies are disabled.

Using 1xbet or related services signifies full acceptance of this Privacy Policy and any updates posted here. The latest published version governs data collection and processing. Continued use after changes take effect indicates agreement to the updated terms.

• When sharing is necessary
  • Personal data may be shared to comply with law, respond to lawful authority, manage disputes, enforce agreements, prevent fraud, or deliver services through contracted providers.
• Categories of recipients
  • Payment processors and banks, identity verification and AML/CFT providers, security and fraud prevention partners, analytics and cloud hosting services, customer support tools, and professional advisers.
• Transparency and consent
  • Where required, the site lists key third parties or informs users of the purpose and scope before sharing. Providing information for such purposes is treated as consent where consent is the lawful basis.
  • Third parties may act as processors under contract or as independent controllers for their legal obligations. Users should review their privacy notices.

The site may contain links to third-party websites or apps that operate under their own privacy policies. Responsibility does not extend to how those sites collect or use information. Users should review external privacy notices and exercise caution before sharing personal data.